Privacy Policy
At Wild Tokyo Casino, we are committed to protecting your privacy while delivering an exceptional online gaming experience. We handle all personal information responsibly, with a clear focus on transparency, security, and compliance with applicable laws.
Information We Collect
We collect information that enables us to provide, personalise, and improve our services. This includes details you share during account registration and ongoing use, such as your full name, date of birth, email address, residential address, telephone number, and account credentials.
To meet regulatory obligations and process financial transactions, we may also collect identification documents, proof of address, payment information, and transaction history. In addition, our systems automatically gather technical information including your IP address, browser type and version, device identifiers, operating system, and details about how you navigate and interact with our website.
How We Use Your Information
Your personal information is used to create and manage your gaming account, verify your identity, facilitate deposits and withdrawals, and deliver customer support. We also use it to maintain the security of our platform, prevent fraud, and fulfil legal and regulatory responsibilities including anti-money laundering requirements.
Where you have given consent, we may send you tailored promotions, bonus offers, newsletters, and updates about new games or features. You retain the right to withdraw this consent at any time by adjusting your account preferences or contacting support.
Sharing and Disclosure
We do not sell your personal information. We may share it with carefully selected third-party service providers who assist in operating our platform. These partners include payment processors, identity verification agencies, customer support providers, and hosting services. All third parties are contractually required to maintain confidentiality and use the information solely for the purposes we specify.
Disclosure may also occur when required by law, court order, or regulatory request, or to protect the rights, property, or safety of Wild Tokyo Casino, our players, or the public. In the event of a business restructure or acquisition, your information may be transferred as part of the overall assets.
Cookies and Tracking Technologies
Our website employs cookies and similar technologies to ensure smooth operation, remember your preferences, analyse traffic patterns, and personalise content. These tools help us understand which features are most popular and how we can enhance your experience.
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may limit functionality or prevent access to specific areas of the site.
Data Security
We implement appropriate technical and organisational safeguards to protect your personal information from unauthorised access, misuse, loss, or alteration. These measures include encryption of sensitive data, secure servers, access controls, and regular security reviews. While no system can guarantee absolute security, we continuously work to maintain a high level of protection.
Your Rights and Choices
You may request access to the personal information we hold about you, ask for corrections to inaccurate details, or request deletion of your data where permitted by law. You can also object to certain processing activities or withdraw consent for marketing communications.
To exercise these rights, simply contact our customer support team. We will respond to your request within a reasonable timeframe and in accordance with applicable regulations.
Retention of Information
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once retention is no longer needed, we securely delete or anonymise the data.
Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on this page with the revised effective date. We encourage you to review the policy regularly so you remain informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please reach out to our support team through live chat or by sending an email to our dedicated privacy address. We are happy to assist and address any matters promptly.